Rare Book Monthly

Articles - April - 2008 Issue

Caught in the Fun House: Paying by PayPal

Old telephone books are required reading.

Old telephone books are required reading.


By Bruce McKinney

About a month ago I bid for and won a 1913 Middletown, New York phone book. As I have learned, this being the third early Hudson Valley phone book I've bought in eBay auctions, such directories tell an interesting story about the development of an area. Politics, geography and money are all on display. The footprint of history is often in sand. Phone books provide a permanent record of the transitory nature of change and development. On eBay they typically cost less than $75 and often much less.

In any event I was happy to acquire the item and immediately made payment via PayPal. A week or so later I heard from the sellers, Warren and Marilyn, that they had not received payment. I then checked my PayPal account and saw the ominous note PENDING. I didn't immediately understand why it was pending but later noticed in a further email from W & M that their email address was different by ONE letter from the email address specified in their eBay auction. Warren and Marilyn then asked that I cancel the payment and I did. I then incorrectly assumed that during the next three days the seller's email would be corrected or at least the record altered so payment could go through on the next try. Again the payment went to PENDING.

I then contacted PayPal using their dispute resolution software. I could not however find any category of problem that seemed to fit my situation. I could dispute and complain but I didn't see anything that looked helpful such as "Provide help completing Payment to a defective email address." In time I found a way to register a claim and get a one hour telephone opportunity to call PayPal customer service. I did.

The PayPal rep was very helpful especially after I explained, "I'm trying to pay a seller." This is apparently not what they deal with most of the time. The representative looked at my account and saw the second PENDING payment. I had already tried to cancel it and the rep explained I couldn't until my commitment to pay the seller expired. And how long will that take? "About a month." "But will the payment to the defective address ultimately go away?" "Yes." Then, I said, "let's make a direct transfer to them at their correct email address." Then, while I was on the phone, the representative told me what to do. I typed in their correct address and the correct amount and then innocently marked "payment for eBay item." I then submitted and confirmed. Done! As a last step I sent an email to Marilyn to confirm payment.

Three days later I heard from Marilyn that they did not receive payment after all. Well, I knew the email address and amount were correct and so tried to reach eBay customer service again. My access code, issued 4 days earlier, was for one hour and it's 96 hours later. "Houston, you have a problem." Rather than try to remember how I was able to get an PayPal phone access this time I simply Googled PayPal customer service. This brought up an extensive selection of numbers, some provided by unhappy eBayers. Previously I was provided a 408 number. Now I have an 800. This is progress.

Rare Book Monthly

  • Sotheby’s
    Fine Manuscript and Printed Americana
    27 January 2026
    Sotheby’s, Jan. 27: An extraordinary pair of books from George Washington’s field library, marking the conjunction of Robert Rogers, George Washington, and Henry Knox. $1,200,000 to $1,800,000.
    Sotheby’s, Jan. 27: An extraordinary letter marking the conjunction of George Washington, the Marquis de Lafayette, and Benjamin Franklin. $1,000,000 to $1,500,000.
    Sotheby’s, Jan. 27: Virginia House of Delegates. The genesis of the Declaration of Independence and the Bill of Rights. $350,000 to $500,000.
    Sotheby’s
    Fine Manuscript and Printed Americana
    27 January 2026
    Sotheby’s, Jan. 27: (Gettysburg). “Genl. Doubleday has taken charge of the battle”: Autograph witness to the first day of the Battle of Gettysburg, illustrated by fourteen maps and plans. $200,000 to $300,000.
    Sotheby’s, Jan. 27: President Lincoln thanks a schoolboy on behalf of "all the children of the nation for his efforts to ensure "that this war shall be successful, and the Union be maintained and perpetuated." $200,000 to $300,000.
    Sotheby’s, Jan. 27: [World War II]. An archive of maps and files documenting the allied campaign in Europe, from the early stages of planning for D-Day and Operation Overlord, to Germany’s surrender. $200,000 to $300,000.
  • Forum Auctions
    Fine Books, Manuscripts and Works on Paper
    29th January 2026
    Forum, Jan. 29: Plato. [Apanta ta tou Platonos. Omnia Platonis opera], 2 parts in 2 vol., editio princeps of Plato's works in the original Greek, Venice, House of Aldus, 1513. £8,000-12,000
    Forum, Jan. 29: Book of Hours, Use of Rome, In Latin, illuminated manuscript on vellum, [Southern Netherlands (probably Bruges), c.1460]. £6,000-8,000
    Forum, Jan. 29: Correspondence and documents by or addressed to the first four Viscounts Molesworth and members of their families, letters and manuscripts, 1690-1783. £10,000-15,000
    Forum Auctions
    Fine Books, Manuscripts and Works on Paper
    29th January 2026
    Forum, Jan. 29: Shakespeare (William). The Dramatic Works, 9 vol., John and Josiah Boydell, 1802. £5,000-7,000
    Forum, Jan. 29: Joyce (James). Ulysses, first edition, one of 750 copies on handmade paper, Paris, Shakespeare and Company, 1922 £8,000-12,000
    Forum, Jan. 29: Powell (Anthony). [A Dance to the Music of Time], 12 vol., first editions, each with a signed presentation inscription from the author to Osbert Lancaster, 1951-75. £6,000-8,000
    Forum Auctions
    Fine Books, Manuscripts and Works on Paper
    29th January 2026
    Forum, Jan. 29: Chaucer (Geoffrey). Troilus and Criseyde, one of 225 copies on handmade paper, wood-engravings by Eric Gill, Waltham St.Lawrence, 1927. £3,000-4,000
    Forum, Jan. 29: Borges (Jorge Luis). Luna de Enfrente, first edition, one of 300 copies, presentation copy signed by the author to Leopoldo Marechal, Buenos Aires, Editorial Proa, 1925. £3,000-4,000
    Forum, Jan. 29: Nolli (Giovanni Battista). Nuova Pianta di Roma, Rome, 1748. £6,000-8,000
    Forum Auctions
    Fine Books, Manuscripts and Works on Paper
    29th January 2026
    Forum, Jan. 29: Roberts (David). The Holy Land, Syria, Idumea, Arabia, Egypt, & Nubia, 3 vol., first edition, 1842-49. £15,000-20,000
    Forum, Jan. 29: Blacker (William). Catechism of Fly Making, Angling and Dyeing, Published by the author, 1843. £3,000-4,000
    Forum, Jan. 29: Herschel (Sir John F. W.) Collection of 69 offprints, extracts and separate publications by Herschel, bound for his son, William James Herschel, 3 vol., [1813-50]. £15,000-20,000

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