Rare Book Monthly

Articles - April - 2008 Issue

Caught in the Fun House: Paying by PayPal

Very good customer service

Very good customer service


When I call I'm met by the electronic auto-attendant whom I short circuit with "operator please", "real person please," "customer service please." A few moments later I'm speaking to someone who is able to get right into my account once I provide various digits from obscure paperwork. It's then I learn that my payment 4 days earlier did not go through. This seems impossible until we retrace my steps right down to the specific buttons I pressed. "Ah, that's the problem. You don't want to say 'this is for a eBay item' because the system will find the relevant transaction and correct the email address you are using to be identical to the one in the eBay item." In others, the system wants to take me back to square one. "To avoid this, as reason for payment, click ‘other.'" I did and a few minutes later the payment was confirmed. I then emailed Marilyn to check her account and a short time later she replied:
YOU DID IT...!!! Thank you again. Now you can write a novel about the importance of proof reading. Once again, I appreciate all you did in getting this resolved. I'm not sure I would have found another eBayer that would have gone the extra mile you did. I got lucky!
----Marilyn
So there are two morals to this story. Proof read your text, particularly your email address. The other: if it is a payment issue you probably want to speak to PayPal.

Rare Book Monthly

  • Sotheby’s
    Fine Manuscript and Printed Americana
    27 January 2026
    Sotheby’s, Jan. 27: An extraordinary pair of books from George Washington’s field library, marking the conjunction of Robert Rogers, George Washington, and Henry Knox. $1,200,000 to $1,800,000.
    Sotheby’s, Jan. 27: An extraordinary letter marking the conjunction of George Washington, the Marquis de Lafayette, and Benjamin Franklin. $1,000,000 to $1,500,000.
    Sotheby’s, Jan. 27: Virginia House of Delegates. The genesis of the Declaration of Independence and the Bill of Rights. $350,000 to $500,000.
    Sotheby’s
    Fine Manuscript and Printed Americana
    27 January 2026
    Sotheby’s, Jan. 27: (Gettysburg). “Genl. Doubleday has taken charge of the battle”: Autograph witness to the first day of the Battle of Gettysburg, illustrated by fourteen maps and plans. $200,000 to $300,000.
    Sotheby’s, Jan. 27: President Lincoln thanks a schoolboy on behalf of "all the children of the nation for his efforts to ensure "that this war shall be successful, and the Union be maintained and perpetuated." $200,000 to $300,000.
    Sotheby’s, Jan. 27: [World War II]. An archive of maps and files documenting the allied campaign in Europe, from the early stages of planning for D-Day and Operation Overlord, to Germany’s surrender. $200,000 to $300,000.
  • Forum Auctions
    Fine Books, Manuscripts and Works on Paper
    29th January 2026
    Forum, Jan. 29: Plato. [Apanta ta tou Platonos. Omnia Platonis opera], 2 parts in 2 vol., editio princeps of Plato's works in the original Greek, Venice, House of Aldus, 1513. £8,000-12,000
    Forum, Jan. 29: Book of Hours, Use of Rome, In Latin, illuminated manuscript on vellum, [Southern Netherlands (probably Bruges), c.1460]. £6,000-8,000
    Forum, Jan. 29: Correspondence and documents by or addressed to the first four Viscounts Molesworth and members of their families, letters and manuscripts, 1690-1783. £10,000-15,000
    Forum Auctions
    Fine Books, Manuscripts and Works on Paper
    29th January 2026
    Forum, Jan. 29: Shakespeare (William). The Dramatic Works, 9 vol., John and Josiah Boydell, 1802. £5,000-7,000
    Forum, Jan. 29: Joyce (James). Ulysses, first edition, one of 750 copies on handmade paper, Paris, Shakespeare and Company, 1922 £8,000-12,000
    Forum, Jan. 29: Powell (Anthony). [A Dance to the Music of Time], 12 vol., first editions, each with a signed presentation inscription from the author to Osbert Lancaster, 1951-75. £6,000-8,000
    Forum Auctions
    Fine Books, Manuscripts and Works on Paper
    29th January 2026
    Forum, Jan. 29: Chaucer (Geoffrey). Troilus and Criseyde, one of 225 copies on handmade paper, wood-engravings by Eric Gill, Waltham St.Lawrence, 1927. £3,000-4,000
    Forum, Jan. 29: Borges (Jorge Luis). Luna de Enfrente, first edition, one of 300 copies, presentation copy signed by the author to Leopoldo Marechal, Buenos Aires, Editorial Proa, 1925. £3,000-4,000
    Forum, Jan. 29: Nolli (Giovanni Battista). Nuova Pianta di Roma, Rome, 1748. £6,000-8,000
    Forum Auctions
    Fine Books, Manuscripts and Works on Paper
    29th January 2026
    Forum, Jan. 29: Roberts (David). The Holy Land, Syria, Idumea, Arabia, Egypt, & Nubia, 3 vol., first edition, 1842-49. £15,000-20,000
    Forum, Jan. 29: Blacker (William). Catechism of Fly Making, Angling and Dyeing, Published by the author, 1843. £3,000-4,000
    Forum, Jan. 29: Herschel (Sir John F. W.) Collection of 69 offprints, extracts and separate publications by Herschel, bound for his son, William James Herschel, 3 vol., [1813-50]. £15,000-20,000

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