Rare Book Monthly

Articles - February - 2009 Issue

Anatomy of a Transaction Gone Bad

Air

Overseas shipping can be troublesome if you are not prepared.


By Renée Magriel Roberts

I'm sure you have all had them ... transactions whose downside far outweighs whatever profit might be gained. I've seen many a discussion of book rip-offs -- these surely qualify as poor transactions. We've received books that were not as described or poorly packed for their journey from other booksellers, including just recently a book that had a big bunch of pages amateurishly laid in, and a pamphlet lacking its last page. But, generally speaking, these events are fewer than they used to be.

We go out of our way to buy from dealers we can trust. We examine listings and books received much more closely. We insure all our packages going out, coming in, and even transported by and to third parties, domestic and foreign. All in all we try to decrease our risk and when something bad happens to us, we deal with it if we can and don't get overly excited about it.

We email customers when an order goes out and give them realistic arrival expectations. When possible we also include any other information related to their package which they will need to know.

But, even with all these precautions, over the holidays, a transaction went bad. It went bad and it cost us plenty. And so this is something of a cautionary tale.

Like many other booksellers we are using not only the U.S. post office, but courier services for domestic and foreign delivery. At Christmas, we received many orders for the books we publish from overseas, including some from England. For these, with certain weight classes, we use Pitney Bowes.

Pitney Bowes pays for delivery via UPS from our shop to their New Jersey distribution center. This leg of the journey is tracked with a UPS number. From there, our packages are divided up by destination country and then flown overseas via major carriers (like Royal Mail) where they are placed in the local foreign mail stream. Priority packages take around 10 business days to arrive; standard packages take 5 days longer.

We almost always use priority services because of the time sensitivity of customers to lengthy waits. It only costs $1 per lb. more and is well worth the added price in customer satisfaction. We've found that especially over the holidays, it is extremely important to get material out right away.

So, on one day in mid-December, we get three orders, all from the U.K. for two customers and a bookseller. Let's call them "Mr. Smith", "Ms. Jones", and "Viper Books", for argument's sake. We have never sold to any of these people before and these are relatively inexpensive books, the costliest being $65.

Rare Book Monthly

  • <center><b>Doyle<br>Fine Literature<br>September 30</b>
    <b>Doyle, Fine Literature:</b> WHITMAN, WALT. <i>Leaves of Grass.</i> First Edition. $150,000 to $250,000.
    <b>Doyle, Fine Literature:</b> MILNE, A.A. and SHEPARD, E.H. <i>Now We Are Six.</i> $10,000 to $15,000.
    <b>Doyle, Fine Literature:</b> HEMINGWAY, ERNEST. <i>A Farewell to Arms.</i> $7,000 to $10,000.
    <b>Doyle, Fine Literature:</b> NABOKOV, VLADIMIR. <i>Lolita.</i> First American Edition. $5,000 to $8,000.
    <center><b>Doyle<br>Fine Literature<br>September 30</b>
    <b>Doyle, Fine Literature:</b> RAND, AYN. <i>Atlas Shrugged.</i> $3,000 to $5,000.
    <b>Doyle, Fine Literature:</b> STEINBECK, JOHN. <i>To a God Unknown.</i> First Edition. $1,500 to $2,500.
    <b>Doyle, Fine Literature:</b> WELLS, H.G. <i>The Works of H.G. Wells.</i> $4,000 to $6,000.
    <center><b>We Invite You to Consign!<br>Rare Books, Autographs & Maps</b>
  • <center><b>Hindman Auctions<br>Selections from the Library of<br>Gerald and Barbara Weiner<br>Live and Online<br>October 8, 2020 / 10am CT</b>
    <b>Hindman Auctions, Oct. 8:</b> DARWIN, Charles Robert. <i>On the Origin of Species by Means of Natural Selection.</i> London: W. Clowes and Sons for John Murray, 1859. [With] autograph note signed. $60,000 to $80,000.
    <b>Hindman Auctions, Oct. 8:</b> [FINE PRESS & LIVRE D'ARTISTE]. -- [KELMSCOTT PRESS]. CHAUCER, Geoffrey. <i>The Works ... now newly imprinted.</i> Edited by F.S. Ellis. Hammersmith: Kelmscott Press, 1896. $60,000 to $80,000.
    <b>Hindman Auctions, Oct. 8:</b> LAWRENCE, Thomas Edward. <i>Seven Pillars of Wisdom, a triumph.</i> [London: Privately Printed], 1926. $60,000 to $80,000.
    <center><b>Hindman Auctions<br>Selections from the Library of<br>Gerald and Barbara Weiner<br>Live and Online<br>October 8, 2020 / 10am CT</b>
    <b>Hindman Auctions, Oct. 8:</b> SHAKESPEARE, William. <i>Mr. William Shakespear's Comedies, Histories, and Tragedies…</i> London, Printed for H. Herringman, E. Brewster, R. Chiswell, and R. Bentley, 1685. $60,000 to $80,000.
    <b>Hindman Auctions, Oct. 8:</b> AUDUBON, John James. <i>The Birds of America…</i> [1839-] 1840-1844. -- AUDUBON, John James and John BACHMAN. <i>The Quadrupeds of North America.</i> 1849-1854. $60,000 to $80,000.
    <b>Hindman Auctions, Oct. 8:</b> OGILBY, John, trans. [MONTANUS, Arnoldus]. <i>America: being the latest, and most Accurate Description of the New World…</i> London: Printed by the Author, 1671. $30,000 to $40,000.
    <center><b>Hindman Auctions<br>Selections from the Library of<br>Gerald and Barbara Weiner<br>Live and Online<br>October 8, 2020 / 10am CT</b>
    <b>Hindman Auctions, Oct. 8:</b> HOBBES, Thomas. <i>Leviathan, or The Matter, Forme, & Power of a Common-Wealth Ecclesiasticall and Civill.</i> London: printed for Andrew Crooke, 1651. $20,000 to $30,000.
    <b>Hindman Auctions, Oct. 8:</b> BLACKWELL, Elizabeth. <i>A Curious Herbal, containing Five Hundred Cuts of the most useful Plant which are now used in the Practice of Physick…</i> London: John Nourse, 1739. $15,000 to $20,000.
    <b>Hindman Auctions, Oct. 8:</b> MILTON, John. <i>Paradise Lost.</i> London: Printed by S. Simmons ... to be sold by T. Helder, 1669. $12,000 to $18,000.
    <center><b>Hindman Auctions<br>Selections from the Library of<br>Gerald and Barbara Weiner<br>Live and Online<br>October 8, 2020 / 10am CT</b>
    <b>Hindman Auctions, Oct. 8:</b> MALCOLM X. Typed letter signed ("Malcolm X"), to Alex Haley. Cairo, Egypt, 18 September 1964. " 1 page, 8vo. $6,000 to $8,000.
    <b>Hindman Auctions, Oct. 8:</b> TOLKIEN, John Ronald Reuel. Autograph letter signed (“JRRT”). To George Sayer, Oxford, 7 August 1952. 2 pages, 8vo, creased; morocco folding case. $4,000 to $6,000.
    <b>Hindman Auctions, Oct. 8:</b> WRIGHT, Frank Lloyd. Autograph manuscript signed ("Frank Lloyd Wright"), entitled "To the Countryside." N.p. [Taliesin?], [June 1926]. 2 pages, 4to, creased. $4,000 to $6,000.
  • <b>Swann Auction Galleries Oct 15:</b> Paul George Lawler, <i>San Francisco – Hawaii Overnight,</i> 1939. $10,000 to $15,000.
    <b>Swann Auction Galleries Oct 15:</b> Around the World, <i>North German Lloyd,</i> designer unknown, circa 1910. $800 to $1,200.
    <b>Swann Auction Galleries Oct 15:</b> Michael Rudolf Wening, <i>Siam,</i> circa 1920s. $2,000 to $3,000.
    <b>Swann Auction Galleries Oct 15:</b> Sigismunds Vidbergs, <i>Spend Your Holidays at the Wonderful Seaside of Riga,</i> circa 1925. $1,200 to $1,800.
    <b>Swann Auction Galleries Oct 15:</b> Jean Dupas, <i>“Where is this Bower Beside the Silver Thames?”</i> 1930. $15,000 to $20,000.
    <b>Swann Auction Galleries Oct 15:</b> Charles-Léonce Brossé, <i>Meeting d’Aviation, Nice,</i> 1910. $10,000 to $15,000.
    <b>Swann Auction Galleries Oct 15:</b> John Held Jr., <i>Nantucket,</i> 1925. $6,000 to $9,000.
    <b>Swann Auction Galleries Oct 15:</b> Seaverns W. Hilton, <i>Lewis and Clark, Northern Pacific,</i> 1920. $2,000 to $3,000.
    <b>Swann Auction Galleries Oct 15:</b> Fred Powis, <i>Jasper, Canadian National Railways.</i> $2,000 to $3,000.
  • <center><b>Arader Galleries<br>October Sale<br>October 10, 2020</b>
    <b>Arader Galleries, Oct. 10:</b> LA HARPE, Jean-Baptiste Benard de. 'CARTE NOUVELLE DE LA PARTIE DE L'OUEST DE LA LOUISIANNE'. $800,000 to $1,200,000.
    <b>Arader Galleries, Oct. 10:</b> AUDUBON, John James. Great Blue Heron, Plate 211. $250,000 to $350,000.
    <b>Arader Galleries, Oct. 10:</b> REDOUTE, Pierre-Joseph. Watercolor for plate 456: Bromella ananas (Cultivated Pineapple). $450,000 to $550,000.
    <b>Arader Galleries, Oct. 10:</b> COOK, Captain James. <i>A set of the three voyages comprising...</i> London: 1773-1785. $40,000 to $60,000.
    <b>Arader Galleries, Oct. 10:</b> KEY, Adrien Thomaszoon. Abraham Ortelius. Oil on Panel. $400,000 to $450,000.

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