Rare Book Monthly

Articles - February - 2009 Issue

Anatomy of a Transaction Gone Bad

Overseas shipping can be troublesome if you are not prepared.

Overseas shipping can be troublesome if you are not prepared.


By Renée Magriel Roberts

I'm sure you have all had them ... transactions whose downside far outweighs whatever profit might be gained. I've seen many a discussion of book rip-offs -- these surely qualify as poor transactions. We've received books that were not as described or poorly packed for their journey from other booksellers, including just recently a book that had a big bunch of pages amateurishly laid in, and a pamphlet lacking its last page. But, generally speaking, these events are fewer than they used to be.

We go out of our way to buy from dealers we can trust. We examine listings and books received much more closely. We insure all our packages going out, coming in, and even transported by and to third parties, domestic and foreign. All in all we try to decrease our risk and when something bad happens to us, we deal with it if we can and don't get overly excited about it.

We email customers when an order goes out and give them realistic arrival expectations. When possible we also include any other information related to their package which they will need to know.

But, even with all these precautions, over the holidays, a transaction went bad. It went bad and it cost us plenty. And so this is something of a cautionary tale.

Like many other booksellers we are using not only the U.S. post office, but courier services for domestic and foreign delivery. At Christmas, we received many orders for the books we publish from overseas, including some from England. For these, with certain weight classes, we use Pitney Bowes.

Pitney Bowes pays for delivery via UPS from our shop to their New Jersey distribution center. This leg of the journey is tracked with a UPS number. From there, our packages are divided up by destination country and then flown overseas via major carriers (like Royal Mail) where they are placed in the local foreign mail stream. Priority packages take around 10 business days to arrive; standard packages take 5 days longer.

We almost always use priority services because of the time sensitivity of customers to lengthy waits. It only costs $1 per lb. more and is well worth the added price in customer satisfaction. We've found that especially over the holidays, it is extremely important to get material out right away.

So, on one day in mid-December, we get three orders, all from the U.K. for two customers and a bookseller. Let's call them "Mr. Smith", "Ms. Jones", and "Viper Books", for argument's sake. We have never sold to any of these people before and these are relatively inexpensive books, the costliest being $65.

Rare Book Monthly

  • Doyle
    The Collection of Mary Tyler Moore
    June 4, 2025
    DOYLE: Peter Max, Portrait of Mary Tyler Moore (Versions 1,2, 5, 6), 2001. Estimate $10,000-15,000
    DOYLE: The iconic screen-used wall-mounted "M" from The Mary Tyler Moore Show. Estimate $5,000-8,000
    DOYLE: The Mary Tyler Moore Show by Al Hirschfeld. Estimate $4,000-6,000
    Doyle
    The Collection of Mary Tyler Moore
    June 4, 2025
    DOYLE: Annie Leibovitz presents Mary Tyler Moore and Dick Van Dyke for Vanity Fair. Estimate $4,000-6,000
    DOYLE: Al Hirschfeld presents Mary Tyler Moore and Dick Van Dyke in the CBS Wednesday Night Lineup. Estimate $4,000-6,000
    DOYLE: Richard McKenzie, Portrait of Mary Tyler Moore. Estimate $1,000-2,000
    Doyle
    The Collection of Mary Tyler Moore
    June 4, 2025
    DOYLE: Three Original Bill Hargate Costume Designs for The Mary Tyler Moore Hour. Estimate $600-800
    DOYLE: The famous Bonnie and Clyde "Wanted" broadside. Estimate $500-800
    DOYLE: Ticket to the Final Episode of the Mary Tyler Moore Show Estimate $400-600
  • Sotheby's
    Sell Your Fine Books & Manuscripts
    Sotheby’s: The Shem Tov Bible, 1312 | A Masterpiece from the Golden Age of Spain. Sold: 6,960,000 USD
    Sotheby’s: Ten Commandments Tablet, 300-800 CE | One of humanity's earliest and most enduring moral codes. Sold: 5,040,000 USD
    Sotheby’s: William Blake | Songs of Innocence and of Experience. Sold: 4,320,000 USD
    Sotheby’s: The Declaration of Independence | The Holt printing, the only copy in private hands. Sold: 3,360,000 USD
    Sotheby's
    Sell Your Fine Books & Manuscripts
    Sotheby’s: Thomas Taylor | The original cover art for Harry Potter and the Philosopher's Stone. Sold: 1,920,000 USD
    Sotheby’s: Machiavelli | Il Principe, a previously unrecorded copy of the book where modern political thought began. Sold: 576,000 GBP
    Sotheby’s: Leonardo da Vinci | Trattato della pittura, ca. 1639, a very fine pre-publication manuscript. Sold: 381,000 GBP
    Sotheby’s: Henri Matisse | Jazz, Paris 1947, the complete portfolio. Sold: 312,000 EUR
  • Ketterer Rare Books
    Auction May 26th
    Ketterer, May 26: Th. McKenney & J. Hall, History of the Indian tribes of North America, 1836-1844. Est: €50,000
    Ketterer, May 26: Biblia latina vulgata, manuscript on thin parchment, around 1250. Est: €70,000
    Ketterer, May 26: M. Beckmann, Fanferlieschen Schönefüßchen, 1924. Est: €10,000
    Ketterer Rare Books
    Auction May 26th
    Ketterer, May 26: A. Ortelius, Theatrum orbis terrarum, 1574. Est: €50,000
    Ketterer, May 26: M. S. Merian, Eurcarum ortus, alimentum et paradoxa metamorphosis, 1717-18. Est: €6,000
    Ketterer, May 26: PAN, 9 volumes, 1895-1900. Est: €12,000
    Ketterer Rare Books
    Auction May 26th
    Ketterer, May 26: Breviarium Romanum, Latin manuscript, 1474. Est: €15,000
    Ketterer, May 26: Quran manuscript from the Saadian period, Maghreb, 16th century. Est: €10,000
    Ketterer, May 26: E. Hemingway, The old man and the sea, 1952. First edition in first issue jacket. Presentation copy. Est: €3,000
    Ketterer Rare Books
    Auction May 26th
    Ketterer, May 26: Flavius Vegetius Renatus, De re militari libri quatuor, 1553. Est: €3,000
    Ketterer, May 26: K. Marx, Das Kapital, 1867. Est: €30,000
    Ketterer, May 26: Brassaï, Transmutations, 1967. Est: €6,000
  • Leland Little, May 21: Signed Artist Proof of the Monumental G.O.A.T.: A Tribute to Muhammad Ali.
    Leland Little, May 21: Assorted Rare Publications Related to H.P. Lovecraft, Including The Recluse Signed by Vincent Starrett.
    Leland Little, May 21: Two Issues of The Vagrant, Including the First Appearance of H.P. Lovecraft's "Dagon" in Number Eleven.
    Leland Little, May 21: Rare First Printing of Anne of Green Gables, With ALS from the Author.
    Leland Little, May 21: First Edition of Hemingway's The Old Man and the Sea, In First Issue Jacket.
    Leland Little, May 21: The Limited Paumanok Edition of The Complete Writings of Walt Whitman.
    Leland Little, May 21: Beautifully Bound Limited Flaubert Edition of The Works of Guy de Maupassant.
    Leland Little, May 21: First Edition of Bonaparte's Celebrated American Ornithology, With Spectacular Hand-Colored Plates.
    Leland Little, May 21: A Rare Complete Set of Jardine's The Naturalist's Library, With Hand-Colored Plates.
    Leland Little, May 21: Invitation to the Lincoln-Johnson National Inaugural Ball, March 4th, 1865.
    Leland Little, May 21: A Scarce Inscribed First Edition of James Baldwin's Nobody Knows My Name.
    Leland Little, May 21: Picasso's Le Goût du Bonheur, Limited Edition.

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