Package Insurance: Managing Shipping Risk in the Bookselling Business
- by Renee Roberts
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I don't believe in an insurance panacea for all of these issues, but many of them have been solved by the excellent package insurance policy which our company purchases. For the last few years I've been a customer of U-PIC Insurance Services in Agoura Hills, CA (www.u-pic.com). U-PIC is a privately held corporation which has been licensed in California for 16 years, with zero complaints to the California insurance licensing board. Like every other insurance customer, our business is "rated" by them, and because we have had virtually no claims, we have a very economical flat-rate policy which insures not only our outgoing packages, but also, incredibly, incoming shipments, and third-party drop-shipments. Booksellers can insure any method of shipping, including m-bags (volume discount mail), APOs (books to the Armed Forces), and Global Priority and Express. My shipments are not only insured through the post office, but also if I ship through other carriers, such as FedEx, UPS, and DHL.
No matter what site I sell through, as long as I follow some basic guidelines, all of the books coming to and going from my company are insured. U-PIC is also incredibly flexible and will insure just single packages through their website and ordinarily bills based upon the dollar volume of packages shipped.
Here is a typical situation in which having this insurance is extremely useful. I recently shipped a set of The Greville Memoirs to a customer in the U.K. Although we paid for Air Mail, the books have not yet arrived within a reasonable time frame. We suspect that they are not lost, but like many other m-bag air mail shipments they have gone by boat instead of by plane. But, the question is, how does one deal with the customer who has paid for, but not received his books?
Because the shipment is insured, I am not worried that I am dealing with a dishonest customer. I'm quite sure the books are probably delayed, and possibly lost. After discussing the situation with the customer and at least a month had gone by, I asked him to fax us a signed statement with the pertinent information saying he had not received the books. I then filed a lost shipment report and request for tracking with the post office. At that point, as soon as the report with the post office is filed, I submitted all the paperwork with a claim to U-PIC.
Claims with U-PIC are handled expeditiously and the customer is refunded his money. If, and when the books arrive, (and sometimes they have, before the claim was completed) we cancel the claim. If the books never arrive, we have not been hurt financially; we are repaid and so is the customer.
The bottom line is that through the entire process I am able to put the needs of my customer first and never, ever, have to tell him that he in fact was ordering books "at his own risk", or eat the loss. Even if a package is stolen after its Delivery Confirmation barcode is swiped by the delivering letter carrier, U-PIC will cover the shipment. They can, of course, create reports that show them if they've got a particular recurring problem with any customer, dealer, or carrier.
Forum Auctions Online: India Ends 19th February 2026
Forum, Feb. 19: Lot 40 Ramasvami (Kavali Venkata). A Digest of the Different Castes of India, 83 charming hand-coloured lithographed plates, Madras, 1837. £5,000-7,000
Forum, Feb. 19: Lot 50 Watson (John Forbes) & John William Kaye. The People of India: A Series of Photographic Illustrations...of the Races and Tribes of Hindustan, 8 vol., 480 mounted albumen prints, 1868-75. £4,000-6,000
Forum, Feb. 19: Lot 53 Afghanistan.- Elphinstone (Hon. Mountstuart). An Account of the Kingdom of Caubul, first edition, hand-coloured aquatint plates, a fine copy, 1815. £2,000-3,000
Forum, Feb. 19: Lot 57 [Album and Treatise on Hinduism], manuscript treatise on Hinduism in French, 31 watercolours of Hindu deities, Pondicherry, 1865. £3,000-4,000
Forum, Feb. 19: Lot 62 Allan (Capt. Alexander). Views in the Mysore Country,
[1794]. £2,000-3,000
Forum Auctions Online: India Ends 19th February 2026
Forum, Feb. 19: Lot 76 Bird (James). Historical Researches on the Origin and Principles of the Bauddha and Jaina Religions..., first edition, lithographed plates, Bombay, American Mission Press, 1847. £3,000-4,000
Forum, Feb. 19: Lot 100 Ceylon.- Daniell (Samuel). A Picturesque Illustration of the scenery, animals, and native inhabitants, of the Island of Ceylon: in twelve plates, 1808. £5,000-7,000
Forum, Feb. 19: Lot 123 D'Oyly (Charles). Behar Amateur Lithographic Scrap Book, lithographed throughout with title and 55 plates mounted on 43 paper leaves, [Patna], [1828]. £3,000-5,000
Forum, Feb. 19: Lot 139 Gandhi (known as Mahatma Gandhi,) Fine Autograph Letter signed to Jawaharlal Nehru, Sevagram, Wardha, 1942, emphasising the importance of education in rural communities. £10,000-15,000
Forum Auctions Online: India Ends 19th February 2026
Forum, Feb. 19: Lot 140 Gantz (John). Indian Microcosm, first edition, Madras, John Gantz & Son, 1827. £10,000-15,000
Forum, Feb. 19: Lot 146 Grierson (Sir George Abraham). Linguistic Survey of India, 11 vol. in 20, folding maps, original cloth, Calcutta, Superintendent Government Printing, 1903-28. £2,000-3,000
Forum, Feb. 19: Lot 195 Madras.- Fort St. George Gazette (The), No.276-331, pp.493-936 and Index to all of 1834 at end, modern half calf, Madras, 2nd July - 31st December 1834. £2,000-3,000
Forum, Feb. 19: Lot 205 Marshall (Sir John) and Alfred Foucher. The Monuments of Sanchi, 3 vol., first edition, 141 plates, most photogravure, [Calcutta], [1940]. £3,000-4,000
Il Ponte, Feb. 25-26: HAMILTON, Sir William (1730-1803) - Campi Phlegraei. Napoli: [Pietro Fabris], 1776, 1779. € 30.000 - 50.000
Il Ponte, Feb. 25-26: [MORTIER] - BLAEU, Joannes (1596-1673) - Het Nieuw Stede Boek van Italie. Amsterdam: Pieter Mortier, 1704-1705. € 15.000 - 25.000
Il Ponte, Feb. 25-26: TULLIO D'ALBISOLA (1899-1971) - Bruno MUNARI (1907-1998) - L'Anguria lirica (lungo poema passionale). Roma e Savona: Edizioni Futuriste di Poesia, senza data [ma 1933?]. € 20.000 - 30.000
Il Ponte, Feb. 25-26: IL MANOSCRITTO RITROVATO DI IPPOLITA MARIA SFORZA. TITO LIVIO - Ab Urbe Condita. Prima Decade. Manoscritto miniato su pergamena, metà XV secolo. € 280.000 - 350.000
Sotheby's Fine Books & Manuscripts Available for Immediate Purchase
Sotheby’s: Balthus, Emily Brontë. Wuthering Heights, New York: The Limited Editions Club, 1993. 6,600 USD.
Sotheby’s: Charles Dickens. Complete Works, Philadelphia & London: J.B. Lippincott Company & Chapman & Hall, LD, 1850. Limited Edition set of 30 volumes. 7,500 USD.
Sotheby’s: John Lennon, Yoko Ono. Handwritten Letter from John Lennon and Yoko Ono to their Chauffer. 1971. 32,500 USD.
Sotheby’s: Winston Churchill. First edition of War Speeches, Cassell and Company, Ltd., 1941. Set of 7 volumes. 5,500 USD.
Sotheby’s: Andy Warhol, Julia Warhola. Holy Cats First Edition, Signed by Andy Warhol. 1954. 30,000 USD.
Old World Auctions (Feb 11): Lot 11. Blaeu's Superb World Map on a Polar Projection (1695) Est. $5,500 - $7,000
Old World Auctions (Feb 11): Lot 36. Schedel's Ancient World Map with Humanoid Creatures (1493) Est. $14,000 - $17,000
Old World Auctions (Feb 11): Lot 49. One of the First Lunar Globes to Show the Far Side of the Moon (1963) Est. $1,000 - $1,300
Old World Auctions (Feb 11): Lot 5. The First World Map with Lavish Allegorical Vignettes of the Continents (1594) Est. $15,000 - $17,000
Old World Auctions (Feb 11): Lot 55. Anti-British Propaganda Map with Churchill as an Octopus (1942) Est. $2,000 - $2,300
Old World Auctions (Feb 11): Lot 197. One of the Most Influential Maps of Westward Expansion (1846) Est. $9,500 - $12,000
Old World Auctions (Feb 11): Lot 10. Scarce Pitt Edition of Carte-a-Figures Map of the World (1680) Est. $9,500 - $11,000
Old World Auctions (Feb 11): Lot 220. A Fine, Early Rendering of San Francisco (1874) Est. $2,200 - $2,500
Old World Auctions (Feb 11): Lot 707. Hand-Colored Image of the Presentation of Jesus with Gilt Highlights (1450) Est. $1,600 - $1,900
Old World Auctions (Feb 11): Lot 80. One of the Most Important Maps Perpetuating the Myth of the Island of California (1680) Est. $3,250 - $4,000
Old World Auctions (Feb 11): Lot 725. Homann's Atlas Featuring 26 Folio-Sized Maps in Original Color (1715) Est. $4,500 - $5,500
Old World Auctions (Feb 11): Lot 169. One of the Earliest Maps to Show Philadelphia (1695) Est. $4,750 - $6,000
Gros & Delettrez, Feb. 11: DALVIMART, Octavien ou d’ALVIMAR(T). The Costume of Turkey
Gros & Delettrez, Feb. 11: DALVIMART, Octavien ou d’ALVIMAR(T)]. CLARK. The Military Costume of Turkey
Gros & Delettrez, Feb. 11: HOMMAIRE DE HELL, Ignace-Xavier. LAURENS, Jules. Voyage en Turquie et en Perse
Gros & Delettrez, Feb. 11: POSTEL, Guillaume. De la République des Turc