Internet bookselling may be the wave of the future, but before engaging in the practice, read this notice: WARNING: You can get Internet bookselling heartburn on a regular basis by selling on a site (eBay or Amazon, for example) that offers optional and permanent customer feedback.
What's the problem with feedback? On the surface, it seems very reasonable. Amazon itself is a major player that prides itself on its A-to-Z guarantee. They are understandably concerned that negative reactions to vendors operating under their "umbrella" might affect their credibility in the marketplace. For this reason, it seems to them that it's a good idea to allow customers to leave a feedback rating and comments that are attached to a seller's every listing and are also available at their Z-shop. After all, many of these shops do not identify the individuals or companies who actually run them, have no physical location, and are available only by email. Unlike a bricks-and-mortar store, which will quickly lose business if it doesn't provide good service based on word-of-mouth, an Internet store may have many, many unique customers, who do not know each other.
On Amazon, buyers have 90 days to leave feedback and 60 days to remove it. Amazon will not delete feedback, even if any issues have been resolved, even if they are requested to delete it by the customer, and even if no transaction occurred (i.e. the book was out of stock, the order was cancelled, and the customer fully refunded). Any customer who buys a book --whether it is $1.00 or $1,000-- is entitled to leave feedback, and all feedback is equally weighted. Feedback entries remain posted for one year on a seller's account.
Here's a recent example of feedback gone wrong. A customer in Hawaii orders a book to be shipped via surface mail to save on priority mail charges. Surface mail to Hawaii takes about two months to arrive from the East coast. After a month, the customer gets anxious about her book, tries to call the seller and misdials the telephone, getting somebody who does not answer her in English. Instead of re-checking the telephone number, or using the US mail, or trying to email the seller, the customer posts negative feedback, citing a lack of communication from the seller, and including a comment about someone not speaking English. She leaves the negative feedback on the Amazon site for two months, until her book arrives, then removes it.
There is no way to compensate the seller for lost revenue during the time in which this negative feedback was prominently posted right where he is selling. Similarly, it is not uncommon to get negative feedback from foreign buyers whose books are too large for Global Priority Mail and who do not read their email frequently enough to see notices on approximate shipping times.
Sotheby’s Bibliotheca Brookeriana: A Renaissance Library. The Aldine Collection D-M 18 October 2024
Sotheby’s, Oct. 18: Herodianus Syrus, Herodiani Historiarum, Venice, Heirs of Aldo & Torresano, 1524, Parisian binding for Jean Grolier by Jean Picard, ca. 1540
Sotheby’s, Oct. 18: Musaeus, Opusculum de Herone et Leandro, Venice, Aldo, 1495 (Greek text), interleaved with 1497–1498 (Latin text), English olive morocco by Charles Lewis, the Botfield copy
Sotheby’s, Oct. 18: Horatius Flaccus, Horatius, Venice, Aldo, 1501, Bolognese brown goatskin (between 1501 and 1503), arms of Mino Rossi and illuminated initials throughout
Sotheby’s, Oct. 18: Lucretius, De rerum natura, Venice, Aldo, 1500, English early eighteenth-century red morocco, the Fletcher copy
Bonhams, now to Oct. 24: CATESBY, MARK. 1683-1749. The Natural History of Carolina, Florida, and the Bahama Islands. $100,000 - $150,000
Bonhams, now to Oct. 24: AUDUBON, JOHN JAMES. 1785-1851. The Birds of America, from Drawings Made in the United States and their Territories. $30,000 - $50,000
Bonhams, now to Oct. 24: ADAMS ON HIS PEAR TREES AND A LOST PORTRAIT BY SALEM ARTIST HANNAH CROWNINSHIELD. ADAMS, JOHN. 1735-1826. $10,000 - $15,000
Bonhams, now to Oct. 24: EARLIEST MAP DEVOTED TO NORTH AMERICA. FORLANI, PAULO. fl.1560-1571. $20,000 - $30,000
Bonhams, now to Oct. 24: HAMILTON DEFENDS THE CONSTITUTION. HAMILTON, ALEXANDER. 1757-1804. $20,000 - $30,000
Bonhams, now to Oct. 24: NO TAXATION WITHOUT REPRESENTATION BROADSIDE. Boston, September 14, 1768. $5,000 - $8,000
Bonhams, now to Oct. 23: ONE OF THE EARLIEST ILLUSTRATIONS OF A SURGICAL PROCEDURE. BARTHOLOMAEUS ANGLICUS. $10,000 - $15,000
Bonhams, now to Oct. 23: RICHARD FEYNMAN'S ANNOTATED COPY, WITH TWO EARLY FEYNMAN AUTOGRAPH MANUSCRIPTS. $15,000 - $25,000
Bonhams, now to Oct. 23: THE FOUNDATIONS OF MODERN COMPUTING. TURING, ALAN MATHISON. 1912-1954. $30,000 - $50,000
Bonhams, now to Oct. 23: FINE OIL PORTRAIT OF ALBERT EINSTEIN BY EUGEN SPIRO. $40,000 - $60,000
Bonhams, now to Oct. 23: PENICILLIN MOLD MEDALLION INSCRIBED BY ALEXANDER FLEMING. FLEMING, ALEXANDER. 1881-1955. $30,000 - $50,000
Bonhams, now to Oct. 23: APPLE "TWIGGY" MACINTOSH PROTOTYPE USED IN THE DEVELOPMENT OF DEMONSTRATION SOFTWARE. $80,000 - $120,000
Freeman’s | Hindman, Oct. 24: A Superb Extra-illustrated Copy of Nicolay and Hay’s Work About Lincoln. $50,000 – 70,000.
Freeman’s | Hindman, Oct. 24: The First Volume of De Bry's Great Voyages, Thomas Hariot's Description of Virginia. $50,000 – 70,000.
Freeman’s | Hindman, Oct. 24: An autographed cabinet card of Custer as lieutenant colonel. From his last sitting. $800 – 1,200.
Freeman’s | Hindman, Oct. 24: The Congressional Committee, Lincoln's Funeral Springfield Illinois, 3 May 1865. $4,000 – 6,000.
Freeman’s | Hindman, Oct. 25: A remarkable ninth plate daguerreotype of an interracial couple. $30,000 – 50,000.
Freeman’s | Hindman, Oct. 25: What may be the earliest known images of an identified plantation and enslaved African Americans posed with their owner. $20,000 – 30,000.
Freeman’s | Hindman, Oct. 25: Through Tickets to All Principal Points West Via Chicago Burlington and Quincy Railroad For Sale at This Office. $500 – 700.
Freeman’s | Hindman, Oct. 25: 15th New York Infantry / Regiment of Engineers GAR regimental colors. Ca 1880. $1,500 – 2,500.
Jeschke Jádi Auction 153 Friday October 25 and Saturday October 26, 2024
Jeschke Jádi, Oct. 25-26: Lot 1556. Senghor, Les Élégies Majeures. Geneve 1978.
Jeschke Jádi, Oct. 25-26: Lot 1572. Lew Tolstoy. Anna Karenina. First Edition, Moscow, 1878.
Jeschke Jádi, Oct. 25-26: Lot 49. Petrarca. Das Gluecksbuch, Augsburg, 1536.
Jeschke Jádi Auction 153 Friday October 25 and Saturday October 26, 2024
Jeschke Jádi, Oct. 25-26: Lot 1060. Immanuel Kant, Critik der reinen Vernunft. First Edition, Riga, 1781.
Jeschke Jádi, Oct. 25-26: Lot 585. Bonaparte, Iconografia della fauna Italica. Rome, 1832f.
Jeschke Jádi, Oct. 25-26: Lot 548. Robert Fludd. Utriusque cosmi maioris, Frankfurt, 1617f.
Jeschke Jádi Auction 153 Friday October 25 and Saturday October 26, 2024
Jeschke Jádi, Oct. 25-26: Lot 1496. Jacob / Picasso. Chronique des Temps, 1956.
Jeschke Jádi, Oct. 25-26: Lot 571. Christian von Wolff. Works, Halle 1741f.
Jeschke Jádi, Oct. 25-26: Lot 969. Karl Friedrich Schinkel, Dekorationen innerer Raeume. Berlin 1874.
Jeschke Jádi Auction 153 Friday October 25 and Saturday October 26, 2024
Jeschke Jádi, Oct. 25-26: Lot 1457. Goethe. Das Tagebuch. Print on Vellum. Berlin, Officina Serpentis. 1934.
