• <b>Seth Kaller:</b> Leaves from<br>George Washington's Own Draft <br>of His first Inaugural Address. An Extraordinary Rarity!
    <b>Seth Kaller:</b> Declaration of Independence: Benjamin Tyler 1818 - First Print with Facsimile Signatures.
    <b>Seth Kaller:</b> Thomas Jefferson Signed Act of Contress Authorizing Alexander Hamilton to Complete Famous Portland Maine Lighthouse.
    <b>Seth Kaller:</b> Emanuel Leutze. Silk Flag Banner designed by Leutze, created by Tiffany & Co., and presented to Gen. John A. Dix, 1864.
    <b>Seth Kaller:</b> The "greatest of early American maps … a masterpiece" (Corcoran). Thomas Holme.
    <b>Seth Kaller:</b> Lincoln Summons His Cabinet for a Historic Meeting to Discuss Compensated Emancipation.
    <b>Seth Kaller:</b> Albert Einstein. Autograph Letter Signed. Einstein Counsels His Son ... Meaning of Life.
    <b>Seth Kaller:</b> Normal Rockwell. Painting/Drawing Signed. Rockwell's "Barbeshop Quartet", 1936.
    <b>Seth Kaller:</b> Frederick Douglass. Autograph Letter Signed to unknown correspondent. Washington, D.C.
    <b>Seth Kaller:</b> Harry Truman. Autograph Manuscript Notebook for Kansas City Law School Night Class.
    <b>Seth Kaller:</b> Robert E. Lee. Autograph Letter Signed, June 11, 1782. Hours after the Battle of Culpeper Court House, Lee Escapes Again.
    <b>Seth Kaller:</b> George Washington. Letter Signed, as Commander-in-Chief, Continental Army, to Elias Dayton, Headquarters, [Newburgh, N.Y.], June 11, 1782.
  • <b>19th Century Shop.</b> (DEMOCRATIC CONVENTION, Chicago, 1968). <i>Collection of papers of John M. Bailey, Chairman of the Democratic National Committee, concerning the convention</i>. Various places, 1968.
    <b>19th Century Shop.</b> (ARMSTRONG, NEIL.) VERNE, JULES. <i>A Trip to the Moon.</i> New York: F. M. Lupton, September 9, 1893. Signed by Neil Armstrong, first man to walk on the moon.
    <b>19th Century Shop.</b> KEY, FRANCIS SCOTT. <i>A Celebrated Patriotic Song, the Star Spangled Banner.</i> 1814.
    <b>19th Century Shop.</b> [COLUMBUS, CHRISTOPHER, Amerigo Vespucci ..] Bernardus Albingaunensis .. Dialogo nuperrime edito Genue in 1512.
    <b>19th Century Shop.</b> (WATKINS, TABER &c.). <i>An album of 32 photographs of the Yosemite and American West Various places</i>, c. 1890s
    <b>19th Century Shop.</b> (BATTLE OF CONCORD.) <i>Powder horn used by Minuteman Oliver Buttrick at the Battle of Concord</i>, April 19, 1775.
    <b>19th Century Shop.</b> (CIVIL WAR.) <i>An Extraordinary Confederate Photograph and Autograph Album of Dr. R. L. C. White</i>, 125 original mounted salt prints. 1859-61.
  • <b>Bonhams: Fine Books and Manuscripts. Sept. 21, 2016</b>
    <b>Bonhams Sept. 21:</b> WARREN, JOSEPH. Letter Signed ("Jos Warren") as Chairman of the Committee of Safety. Cambridge, MA, June 4, 1775.
    <b>Bonhams Sept. 21:</b> WHITMAN, WALT. Leaves of Grass. Brooklyn, NY: [for the Author], 1855.
    <b>Bonhams Sept. 21:</b> JEFFERSON, THOMAS. Printed Broadside Signed ("Th: Jefferson") as Secretary of State. Philadelphia, February 12, 1793.
    <b>Bonhams Sept. 21:</b> CELLINI, BENVENUTO. 1500-1571. Autograph Letter Signed ("Beto. Cellini"). [Florence, c.1566].
    <b>Bonhams: Fine Books and Manuscripts. Sept. 21, 2016</b>
    <b>Bonhams Sept. 21:</b> NAPOLEON BONAPARTE. Autograph Manuscript. [c.1795].
    <b>Bonhams Sept. 21:</b> DICKENS, CHARLES. Great Expectations. London: Chapman and Hall, 1861.
    <b>Bonhams Sept. 21:</b> REED, JOHN. To the Honourable House of Representatives of the Freemen of Pennsylvania this Map of the City and Liberties of Phiadelphia With the Catalog of Purchasers is Humbly Dedicated.... [Philadelphia]: engraved by James Smit
    <b>Bonhams Sept. 21:</b> ELIOT, THOMAS STEARNS. The Waste Land. New York: Boni and Liveright, 1922.

Rare Book Monthly

Articles - September - 2008 Issue

Bookselling: Making it Personal

Rose

Our postcard for Rose's Books.


By Renée Magriel Roberts

It is Tuesday morning and we have just finished printing up today's orders. Like most days, it is a mix of foreign and domestic orders. We have one book going out to a customer in Switzerland, two individual books and a set of books going to the U.K.; the rest domestic orders from our rare, used and new book collections. An order that was awaiting payment is moved from the pending/hold pile to the outgoing pile. Several special orders that came in this morning are matched with their order forms. We pick everything from the warehouse and line up all the books with their packing slips, postage and shipping labels.

Most days, I am happy to pack efficiently and accurately, and to do it well. We check all the used books for listing accuracy, and all the new books for any sign of damage. Every book is swathed in a soft, heavy recycled paper. We add the packing slip and invoice, as well as a postcard. This postcard, of my grandmother reading a book (and after whom the store is named) has a handwritten note. This is sometimes just a thank-you which I sign; other times, if I know the customer (or have something else to say), a more personalized greeting.

The entire packet is then bubble-wrapped, boxed in the right kind of packaging, or bagged, and dispatched via any number of services: the U.S. post office; FedEx; UPS; or Pitney Bowes. I've attempted to write down the algorithms for selection of service and appropriate packaging, but largely, they are still in my head, a pile of if-then statements resulting in the best service for each customer, while saving money, if possible, for us.

Most days, accomplishing these tasks would be enough. The effort is huge because we do everything ourselves. We believe that performing these tasks well sends a non-verbal message to every customer: we care about your purchase, and we care about your satisfaction. You have connected with us; we want this connection to be positive.

We decided, long ago, to keep our business growth within our reach. We want to continuously improve our stock, our services, and our customer base. But, we do not want to become so large that we need additional employees or space.

At another level, however, there are other connections occurring. I was reminded of it this week when I received a series of emails and phone calls from different customers. Besides including a handwritten card, we always post our names, email and telephone number on our sites (no hiding under a pseudonym!). We try to make it easy for people to reach us; we're real people and we want real communication.

It was at the end of the day when a man called inquiring about a book by Thoreau. I knew we had it. It was an inexpensive book with a sweet art nouveau design to the boards.

There was an urgency to his voice. He asked if we could send it out express mail the same day. We had already gone to the post office in the morning and my husband was out collecting our granddaughter from day camp. I thought briefly about sending it out with next day's mail, but there was something unsaid that made me think otherwise.

So, when Mark came back I ran out with the package, told him not to bother turning off the car, and sent him off to the post office before it closed.

Rare Book Monthly

  • <b>Swann Auction Galleries:</b> Announcing the Fall 2016 Auction Season
    <b>Swann Auction Galleries Nov 1:</b> Autographs
    <b>Swann Auction Galleries Oct 18:</b> Early Printed, Medical, Scientific & Travel Books
    <b>Swann Auction Galleries Nov 10:</b> 19th & 20th Century Literature
    <b>Swann Auction Galleries Dec 8:</b> Maps & Atlases, Natural History & Colored Plate Books
    <b>Swann Auction Galleries Nov 17:</b> Printed & Manuscript Americana
    <b>Swann Auction Galleries Dec 1:</b> Art, Press & Illustrated Books
    <b>Swann Auction Galleries Sep 29:</b> Illustration Art
    <b>Swann Auction Galleries Nov 3:</b> Old Master Through Modern Prints

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