ChooseBooks: Coming and Going
By Michael Stillman
It is an inevitable part of the cycle of new technologies. The technology appears, and within a few years, the market is filled with new companies reaching for the stars. Once upon a time, America had hundreds of automobile manufacturers. But, as time goes on, the process reverses. Smaller participants fade away, either shutting their doors, being swallowed by larger competitors, or combining in a desperate attempt to create sufficient size to survive. Chevrolet, Pontiac, Buick, Oldsmobile, Cadillac combined to become General Motors. Studebaker, Auburn, Kaiser, and Packard fell by the way. When it comes to the internet, there used to be dozens of competitive search engines. Now three or four control 90%+ of the market. How many computer operating systems were there when each computer company had its own? Now Microsoft holds 90%+ of the market. Rapid growth followed by severe contraction is part of the life cycle of new technology. Today, it can happen with great speed.
So, it was no great surprise when ChooseBooks announced last month that they would be closing their "doors." In an October 8 email from the company's president to its member booksellers, they explained that they had not been able to raise the necessary capital to keep the site viable and moving forward. At that time, they planned to completely shut the site down by October 22.
This was sad news, but not exactly earth-shattering for most of those sellers. Choosebooks was a very nice site. It was one of the most user-friendly book sites around. It was easy to understand, worked quickly and efficiently, and claimed to have 8 million listings. Booksellers liked it because charges were strictly on a commission basis. In other words, the dealer paid nothing unless a book was sold. Most booksellers seem to prefer this arrangement.
So what went wrong? For starters, ChooseBooks was a bit late to the game. Abebooks and Alibris were already well-established when ChooseBooks began the chase a couple of years ago. They evidently believed they could provide a superior service, and would grab marketshare that way, but if you look back at that list of car companies that survived and those that did not, you will see that better doesn't always win out. Sometimes larger wins. Those 8 million books sound like a lot, but Abebooks says it has 60 million. The selection they can offer customers is that much greater. ChooseBooks wasn't able to attract enough customers. Without the buyers, income is too small, and without income, extinction is inevitable. Natural selection is heartless.