Rare Book Monthly

Articles - July - 2011 Issue

Gone Missing? Tracking that expensive lost shipment

Chinapackage

This package made it to Shanghai and back - insufficient address.

This is my 32nd year in the antiquarian business as a small dealer based in Hawaii. Up until May of this year I used to boast I’d never lost a shipment.

 

Certainly I’ve had packages that were delayed and sometimes returned, especially those sent to international destinations. I had one Canadian customer who didn’t want to pay the extra $3 for priority air so his book went by sea all the way to Newfoundland and then took the boat home to Maui because Canadian customs rejected it. It only took six months, but it came back. Likewise, a recent package to China bounced for insufficient address. Here it is on my desk again six weeks later after taking a very long trip.

 

But in May I had my first shipment ever go missing:

 

The root of the problem was the address supplied by Paypal was the wrong address.

 

The customer, a former New Orleans area resident had moved after Hurricane Katrina and forgotten to take her old address out of the Paypal data base. According to the company she had two live valid addresses on file. When she bought over $500 worth of antique gravures from me she paid via Paypal and supposedly inadvertently clicked on the wrong shipping information.

 

I shipped them off to her “verified” address in Louisiana, when really she lived in Minnesota. I only learned that the package had been sent to the wrong address when she called asking worriedly – “Where are my prints?”

 

Being in the middle of the Pacific I ship priority mail and for more valuable items I always insure. So I was reasonably sure that even though the prints might be lost, at least we’d recover her money.

 

Incorrect, or shall we say, at that point, unlikely.

 

Though shipping via priority using the USPS web site provides a receipt and a tracking number, on my first round of calls I learned that the post office thinks it has done its duty when the package is delivered to the destination.

 

In reality you are not shipping to a person, you are shipping to an address. The way to guarantee that the person on the label gets the package is to add the “restricted delivery” option, which means the shipper pays an additional fee, but only the person named on the package can sign for it. The post office also now offers for a lesser fee an option which requires that the person signing must be an adult.

 

Although the package was insured for the full value the post office records showed it was delivered to the address and, at least as far as my preliminary inquiry, the verdict was Sayonara – end of story..

 

Naturally I called Paypal too.

 

Paypal advised me that only the buyer could initiate an investigation. The service rep also said she didn’t think the error was their error. She thought it was the buyer’s error, however she said – if you want us to do something have the buyer contact us. I called my client, she called Paypal.

 

Within minutes they debited my account the full amount and froze it until it was paid in full by me -- the seller.

 

Fortunately the customer was an incredibly nice person and she and I were able to work it out to our mutual satisfaction. So by the end of the day the hold was off my account. But not because Paypal had investigated or helped find out why the wrong information was still lurking in their files even though the customer had been using her right address with them for years.

 

I learned that Paypal only protects the buyer, the seller is presumed to be at fault - so for a naïve seller like me turning to Paypal (and probably any other online money transfer operation) is not a productive option.

 

No, it worked out because the customer was reasonable if heartbroken. She called to say those words so rarely uttered, “It was my mistake.”

 

We decided to keep trying. I called the Post Office again.

 

Over the years I have not been the biggest fan of the USPS, but this experience changed my mind. I found their customer service was terrific: a live person came on the line within two minutes. That person contacted my home post office and someone from my home post office called me back in less than 20 minutes.  Within a week I had progressed from a clerk, to a supervisor, to the postmaster and each of them was polite and helpful.

 

They all tried to reach the post office in Louisiana, where the phone was (and is still for all we know) permanently “busy”. When none of them could get through they bumped me up to the customer service office in Honolulu. I began phone and email communication with a diligent and helpful rep. It would be hard to imagine better service.

Rare Book Monthly

  • <b>Doyle, April 25:</b> E.H. SHEPARD, Original drawing for A.A. Milne’s The House at Pooh Corner.<br>$40,000-60,000
    <b>Doyle, April 25:</b> BERNARD RATZER, Plan of the City of New York in North America, surveyed in the years 1766 & 1767. $80,000-100,000
    <b>Doyle, April 25:</b> THOMAS JEFFERSON, Autograph letter signed comparing Logan, Tecumseh, and Little Turtle to the Spartans. Monticello: 15 February 1821. $14,000-18,000
    <b>Doyle, April 25:</b> JOHN C. FREMONT, Narrative of the Exploring Expedition to the Rocky Mountains, in the Year 1842.. Abridged edition, the only one containing the folding map From the Sporting Library of Arnold “Jake” Johnson. $3,000-5,000
    <b>Doyle, April 25:</b> ZANE GREY, Album containing 94 large format photographs of Grey and party at Catalina Island, Arizona, and fishing in the Pacific. From the Sporting Library of Arnold “Jake” Johnson. $5,000-$8,000
    <b>Doyle, April 25:</b> WILLIAM COMBE, A History of Madeira ... illustrative of the Costumes, Manners, and Occupations of the Inhabitants. produced by Ackermann in 1821; From the Sporting Library of Jake Johnson. $2,000-$3,000
    <b>Doyle, April 25:</b> ERIC TAVERNER, Salmon Fishing... One of 275 copies signed by Taverner, published in 1931,From the Sporting Library of Jake Johnson. $2,000-$3,000
    <b>Doyle, April 25:</b> JOHN WHITEHEAD, Exploration of Mount Kina Balu, North Borneo. Whitehead reached the high point of Kinabalu in 1888. Part of a major group of travel books from the Sporting Library of Jake Johnson. $2,000-$3,000
    <b>Doyle, April 25:</b> JOHN LONG, Voyages and Travels of an Indian Interpreter and Trader, describing the Manners and Customs of the North American Indians... The first edition of 1791. $3,000-$5,000
    <b>Doyle, April 25:</b> SAMUEL BECKETT, Stirrings Still. This, Beckett’s last work of fiction with original lithographs by Le Brocquy, limited to 200 copies signed by the author and the artist. From the Estate of Howard Kaminsky.. $1,500-$2,500
  • <b>19th Century Shop:</b> Charles Darwin on sexuality and the transmission of hereditary characteristics: Autograph Letter Signed to Lawson Tait. Down, 17 January [1877].
    <b>19th Century Shop:</b> MILTON, JOHN. <i>Paradise Lost. A Poem written in ten books.</i> London: 1667. A very rare example with the contemporary binding untouched and with a 1667 title page.
    <b>19th Century Shop:</b> Hamilton secures the ratification of the Constitution: <i>The Debates and Proceedings of the Convention of the State of New-York, assembled at Poughkeespsie, on the 17th June, 1788.</i>
    <b>19th Century Shop:</b> The social contract “Man is born free, and everywhere he is in chains”: ROUSSEAU, JEAN-JACQUES. <i>Principes du Droit Politique [Du Contract Social]</i>. Amsterdam: Michel Rey, 1762
    <b>19th Century Shop:</b> “The first English textbook on geometrical land-measurement and surveying”: BENESE, RICHARD. <i>This Boke Sheweth the Maner of Measurynge All Maner of Lande…</i>
  • <b>Swann Auction Galleries Apr 26:</b> Jacques-Émile Ruhlmann, wallpaper sample book, circa 1919. $15,000 to $25,000.
    <b>Swann Auction Galleries Apr 26:</b> Archive from a late office of the Breuer & Smith architectural team, New York, 1960-70s. $3,500 to $5,000.
    <b>Swann Auction Galleries Apr 26:</b> William Morris, <i>The Story of the Glittering Plain or the Land of Living Men,</i> illustrated by Walter Crane, Kelmscott Press, Hammersmith, 1894. $2,500 to $3,500.
    <b>Swann Auction Galleries Apr 26:</b> Gustave Doré, <i>La Sainte Bible selon la Vulgate,</i> Tours, 1866. $15,000 to $25,000.
    <b>Swann Auction Galleries Apr 26:</b> Gustav Klimt & Max Eisler, <i>Eine Nachlese,</i> complete set, Vienna, 1931. $15,000 to $25,000.
    <b>Swann Auction Galleries Apr 26:</b><br>Eric Allatini & Gerda Wegener, <i>Sur Talons Rouges,</i> with original watercolor by Wegener, Paris, 1929. $5,000 to $7,500.
    <b>Swann Auction Galleries Apr 26:</b><br>C.P. Cavafy, <i>Fourteen Poems,</i> illustrated & signed by David Hockney, London, 1966. $5,000 to $7,500.
    <b>Swann Auction Galleries Apr 26:</b> Jean Midolle, <i>Spécimen des Écritures Modernes...</i>, Strasbourg, 1834-35. $3,000 to $4,000.
    <b>Swann Auction Galleries Apr 26:</b><br>E.A. Seguy, <i>Floréal: Dessins & Coloris Nouveaux,</i> Paris, 1925. $3,000 to $4,000.
  • <b>Bonhams: Results from Fine Books and Manuscripts on March 9, 2018</b>
    <b>Bonhams, Mar. 9:</b> BEETHOVEN, LUDWIG VAN. Autograph Manuscript sketch-leaf part of the score of the Scottish Songs, "Sunset" Op. 108 no 2. [Vienna, February 1818]. Inscribed by Alexander Wheelock Thayer. SOLD for $131,250
    <b>Bonhams, Mar. 9:</b> Violin belonging to Albert Einstein, presented to him by Oscar H. Steger, 1933. SOLD for $516,500
    <b>Bonhams, Mar. 9:</b> EINSTEIN, ALBERT. Autograph Letter Signed ("Papa") to his son Hans Albert, discussing his involvement with the atomic bomb, September 2, 1945. SOLD for $106,250
    <b>Bonhams: Results from Fine Books and Manuscripts on March 9, 2018</b>
    <b>Bonhams, Mar. 9:</b> HAMILTON, ALEXANDER. Autograph Letter Signed, to Baron von Steuben, with extensive notes of Von Steuben's aide Benjamin Walker, June 12, 1780. SOLD for $16,250
    <b>Bonhams, Mar. 9:</b> NEWTON, ISAAC. Autograph Manuscript in Latin, being detailed instructions on making the philosopher's stone. 8 pp. 1790s. SOLD for $275,000
    <b>Bonhams, Mar. 9:</b> 1869 Inauguration Bible of President Ulysses S. Grant. SOLD for $118,750

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